Sky Vegas online casino could face legal action after promotional emails were sent to recovering drug addicts, a law firm said.
Sky Vegas apologized last week after promotional emails were sent in error to those who had opted out of receiving betting correspondence.
Law firm PGMBM said it was exploring the possibility of taking legal action on behalf of 120,000 people who allegedly received the promotional emails offering “free online spins” despite their request not to receive any. correspondence on bets.
The company, which specializes in data breaches, urged those affected to get in touch through the website www.skybetclaimlawyers.com.
“These emails have already caused harm and distress to those who have opted out of receiving gambling promotions for very good reasons.”
Matt Zarb-Cousin, director of Clean Up Gambling, was among the recovering gambling addicts who received the offers.
He said: “There is already too much of the temptation brought by the volume of advertising, so when someone takes steps to steer clear of promotions like this, they shouldn’t be force-fed again. .
“This is inexcusable on Sky Bet’s part and we encourage anyone who has received these emails to alert the appropriate authorities and seek the support they need.”
PGMBM also requested that the magnitude of the error be disclosed.
Mr. Winterburn said: “Quite simply, providers like Sky need to do more to protect vulnerable customers.
“In the meantime, and with respect to this particular incident, it is important that Sky is transparent and discloses the number of people who received the promotional material and the reasons for it.
“Family members of those with gambling problems will be sitting at home rightfully concerned if their loved one has received this offer when they have gone out of their way to try and stay away from it. kind of triggers. “
Conor Grant, Managing Director of Flutter UK&I, owner of Sky Vegas, said: “I would like to sincerely apologize to everyone who has been affected by the recent Sky Vegas problem, in which a number of people have received promotional communications in error.
“I want to assure you that we are doing everything we can to shed light on how this happened. We are conducting a thorough investigation into what went wrong, including to make sure it does not happen again.
“As soon as the error was identified, it was notified to the Gaming Commission and we will keep them informed as our investigations progress.
“Sky Vegas, and indeed all of our brands, take their responsibility to protect customers very seriously.
“Safer play is our number one priority and while we haven’t always done everything right, we are determined to do everything we can to protect those who may be at risk.
“I admit that on this occasion we let down a lot of people, and for that I am so sorry.”